Frequently Asked Questions
- What kind of site is Gourmet True?Open or Close
Gourmet True provides information on only those restaurants and eateries which clear our strict criteria for making truly delicious cuisine and providing a great dining experience.
We guarantee access to the kind of dining information which other sites, which depend on often unreliable word-of-mouth, cannot provide, enabling you choose a restaurant with unparalleled peace of mind. - What are the benefits of becoming a member?Open or Close
If you register as a member, you will be able to use the "like" feature to save your favorites and will also be able to post information on your own recommendations.
※You will receive benefits if your recommendations are accepted and used by Gourmet True. (Are there benefits if my recommendations are accepted?)
※Please refer to Is there a limit to the number of recommendations I can post? regarding information on the limit to the number of posts. - I haven't received the provisional membership registration e-mail.Open or Close
Please confirm the following points in the case that your provisional membership registration e-mail has not arrived.
・ There is no mistake in the e-mail address.
・ It hasn't been transferred to your spam folder by mistake.
・ Mail from our domain is not being blocked.
※In this case please set it so that e-mail from the "@gourmet-true.com" domain will be accepted.
※If you enter your e-mail address and password at the log in screen,
a message regarding the non-completion of registration will be displayed and by accessing the link in the message, you can resend the provisional registration e-mail.
Once you have received the provisional registration e-mail, please access the URL contained within it to complete your membership registration.
- I can't log in.Open or Close
There may be a mistake in the e-mail address or password you entered.
Please enter your e-mail address and password again.
1. If you have forgotten your e-mail address, please make an inquiry using the Inquiry Form.
2. If you have forgotten your password, please request the password reset e-mail here:
If you have forgotten your password.
※The e-mail address you should enter is the one you registered when you became a member. - I have forgotten my password (password reset)Open or Close
Request a password reset here: If you forget your password..
※The e-mail address you should enter is the one you registered when you became a member.
- How do I reset my e-mail address, user name, or password?Open or Close
You can change your e-mail address, user name or password on your "My Page".
1. Access your "My Page" by clicking on your user name at the top right of the screen and selecting it in the menu which appears.
2. Select Confirm/Change in the Login Information column.
3. Click Change and enter a new e-mail address, user name or password.
4. After reading "Regarding the Handling of the Membership Agreement and Personal Information",
check the "Agree with the Handling of the Above Terms of Usage and Personal Information" box and click "Agree and Proceed".
5. Check the details of your registration and click "Register".
6. An e-mail providing guidance to change the details of your registration will be send to your registered e-mail address,
so please access the URL in the e-mail and confirm the change.
※If you do not receive the e-mail to change the details of your registration, please check here: I have not received the e-mail for changing the details of my registration.
That completes the steps to change the details of your registration. - How do I change my name, post office number, address or telephone number?Open or Close
You can change your name, post office number, address or telephone number on your "My Page".
1. Access your "My Page" by clicking on your user name at the top right of the screen and selecting it in the menu which appears.
2. Select Confirm/Change in the Customer Information column.
3. Click Change and enter a new name, post office number, address or telephone number.
4. After reading "Regarding the Handling of the Membership Agreement and Personal Information",
check the "Agree with the Handling of the Above Terms of Usage and Personal Information" box and click "Agree and Proceed".
5. Check the details of your registration and click "Register".
That completes the steps to change the details of your registration. - I have not received the e-mail to change the details of my registration.Open or Close
Please confirm the following points in the case that the e-mail to change the details of your registration has not arrived.
・ There is no mistake in the e-mail address.
・ It hasn't been put in your spam folder by mistake.
・ Mail from our domain is not being blocked.
※In this case please set it so that e-mail from the "@gourmet-true.com" domain will be accepted.
※If you enter your e-mail address and password at the log in screen,
a message regarding the non-completion of registration will be displayed and by accessing the link in the message, you can resend the provisional registration e-mail.
Once you have received the provisional registration e-mail, please access the URL contained within it to complete your membership registration.※You can still log on with your present e-mail address until the change is registered.
※If you are changing your password as well, you can still log on with your present password until the change is registered.
※If you try to log on with your new e-mail address,
a message regarding the failure to change will be displayed and by accessing the link in the message, you can resend the change registration e-mail.
Once you have received the change registration e-mail,
please access the URL contained within it to complete your change registration. - Where can I confirm my membership ranking?Open or Close
Membership ranking can be confirmed on your "My Page".
1. Access your "My Page" by clicking on your user name at the top right of the screen and selecting it in the menu which appears.
2. You can see it by clicking "Confirm" in the "Membership Details" column. - How do membership rankings go up?Open or Close
In accordance with the quality of the recommendations you have posted in the previous 6 months,
membership ranking goes up in order of Bronze, Silver, Gold, and Platinum.
The number of recommendations you can post each month and the amount of remuneration you can receive differs for each ranking.
Conditions for Increasing Membership Ranking
Bronze Membersip: Registration as a member
Silver Membership: 5 or more posts accepted within the last 6 months
Gold Membership: 9 or more posts accepted within the last 6 months
Platinum Membership: 12 or more posts accepted within the last 6 months - I want to withdraw my membership.Open or Close
To withdraw your membership, please access the Inquiry Form and write that you wish to withdraw your membership.
- I want to post a recommendation of a restaurant.Open or Close
Click your name at the top right of the screen and a menu will appear. Click "Post a Recommendation".
1. Click "Post a Recommendation" from the menu at the top right of the screen.
2. Enter in the necessary information and click "Confirm post details".
3. Confirm the details of your post and click "Post" if everything looks alright.
That completes the steps to post a recommendation - I want to check the recommendations I have posted.Open or Close
To check the recommendations you have posted, access the menu at the top right of the screen by clicking on your name. Then click Recommendation Post History.
- I want to check whether my recommendation has been accepted.Open or Close
Click your name at the top right of the screen to access the menu and click Recommendation Post History to confirm.
When you click "Recommendation Post History", you will be taken to the "Recommendation Post History List" page.
You can check whether your recommendation has been accepted by looking at the "post accepted" area for each restaurant.
※If nothing is written, it means that the post is still being evaulated. - Is there a limit to the number of recommendations one can post?Open or Close
The number of recommendations you can post each month differs depending on your ranking.
This number is reset at the beginning of each month.
Bronze Member: 1 Post/Month
Silver Member: 2 Posts/Month
Gold Member: 3 Posts/Month
Platinum Member: 5 Posts/Month
※The above number of posts is valid from between the 1st and last day of the month.
Example) If a Bronze Member were to post a recommendation on the 20th of the month, they would be able to post again on the 1st of the following month.
For information on how to rank up, please see the answer to How do membership rankings go up? - Are there benefits if one's recommendations are accepted?Open or Close
You will receive a gift ticket if your recommendation post is accepted and used on the site.
The value of the gift ticket differs based on your membership ranking as follows.
Bronze Member: 500 Yen Gift Ticket/Post
Silver Member: 1,000 Yen Gift Ticket/Post
Gold Member: 2,000 Yen Gift Ticket/Post
Platinum Member: 3,000 Yen Gift Ticket/Post
For information on how to rank up, please see the answer to How do membership rankings go up? - There was a mistake in the recommendation I posted.Open or Close
Because it is not possible to edit or delete a recommendation once it is posted, please inquire using our Inquiry Form.
- What are the benefits of registering a credit card?Open or Close
You will be able to make reservations directly from Gourmet True, for restaurants that support this feature.
You will also be able to use the convenient cashless payment feature when making reservations from this site. For more information on cashless payments see What is a cashless payment? - How do I register my credit card?Open or Close
You can register your credit card from your "My Page"
1. While logged in, click your user name at the top right of the screen and access your "My Page" from the menu.
2. Click "Confirm/Change" from the "Confirm/Change/Add/Delete Credit Card Information" column.
3. Select "Add card", "Delete card", or "Change default card" as necessary.
* Up to 5 credit cards can be registered.
* If you delete your default card, another of your registered cards (if there are any) will automatically be set to the default.
* You cannot delete a card if you have already made a reservation using that card. - I cannot delete my credit cardOpen or Close
If you have a reservation pending on that card, you will not be able to delete it. Please try again after the transaction for that card has been completed.
- What is the difference between a reservation inquiry and an immediate reservation?Open or Close
An immediate reservation is completed as soon as it is confirmed when you make it from the Gourmet True reservation screen.
With a reservation inquiry, the restaurant is notified, decides whether it can accept the reservation or not and then contacts you upon making this decision.
Each restaurant decides whether it will accept an immediate reservation or a reservation inquiry. - What is a cashless payment?Open or Close
Cashless payment is a method of paying the charges for dining at the restaurant with a pre-registered credit card.
If you select "Cashless payment" when making a reservation from this site, you do not have to pay at the restaurant and can leave as soon as you finish dining, so it is very convenient.
- I haven't received the reservation reception or reservation confirmation emailOpen or Close
If you do not receive the reservation acceptance or reservation confirmation email, please check the following points.
* Has the mail been put in your junk mail folder?
* Is the domain specific reception setting set?
* Please make sure you can receive emails from the @gourmet-true.com domain.
Please also note that you can check the details of your reservation on the "Reservation Confirmation" page. For details, see I want to confirm my reservation details. - I want to confirm my reservation detailsOpen or Close
You can confirm your reservation details from the "Reservation Confirmation"page.
1. While logged in, click your user name at the top right of the screen and access "Reservation Confirmation" from the menu.
2. Click the reservation number of the reservation you want to check to see the details. - I want to change my reservation.Open or Close
If you want to change your reservation, please cancel the reservation and then make a new one.
- I want to cancel my reservation.Open or Close
You can cancel your reservation from the "Reservations Details"page.
1. While logged in, click your user name at the top right of the screen and access "Reservation Confirmation" from the menu
2. Click the reservation number of the reservation you want to cancel.
3. Confirm the details of the reservation to be canceled, and then click "Cancel Reservation".